Frequently asked questions
The questions we get most often, with short answers.
Bookings
How do I book an appointment?
Through the form on this site, by phone or on WhatsApp. We reply during opening hours, usually within a few hours.
How far in advance should I book?
A few days is enough for short treatments. For lash extensions and facial courses, one or two weeks ahead is wise, especially for Saturdays.
What if I need to cancel?
No problem if you let us know at least twenty-four hours ahead. Under twenty-four hours we ask for courtesy: that slot stays empty for everyone.
Treatments
How do I choose the right treatment?
You do not have to choose alone. The first time, we spend ten minutes looking at your skin and working out what you need: sometimes it is less than you expected.
Can I have a treatment while pregnant?
Many yes, some no. It depends on the trimester and the treatment: tell us when you book and we adapt the protocol or suggest an alternative.
Do you use products tested on animals?
No. Every brand we use complies with the European ban and some are certified cruelty free.
At the studio
Can I pay by card?
Yes, cards and debit. Gift vouchers can also be bought in person or remotely.
Is the studio accessible?
PLACEHOLDER State the real accessibility here: steps at the entrance, lift, accessible toilet.
Can I bring someone with me?
Of course, there is a small waiting area. For longer treatments we do suggest coming unhurried and on your own: that is part of the point.
Did not find your answer?
Write or call: we reply during opening hours, usually within a few hours.
Write to us